Return & Refund Policy

We want customers to have clear information about returns and refunds. Contact us before sending any product back so that your request can be reviewed and appropriate return instructions can be provided.

Return Eligibility

Unless applicable law provides otherwise, eligible returned sunglasses should generally be unused, unworn, clean and in substantially the same condition in which they were received.

Original Packaging & Accessories

Where reasonably possible, include original packaging, cases, accessories and other materials supplied with the item.

Starting a Return

Contact service@qezxavo.com with your order number and reason for return. Do not send an item to an address unless return instructions have been provided.

Items That May Not Qualify

• Items showing substantial signs of wear or misuse.
• Products scratched or damaged after delivery.
• Items altered or repaired without authorization.
• Returns missing essential components.
• Items otherwise excluded where permitted by applicable law.

Damaged, Defective or Incorrect Products

Contact us promptly if you receive an item that appears damaged, defective or materially different from the product ordered. Include your order number and clear photographs when possible.

Return Inspection

Returned items may be inspected after receipt. We will notify you regarding the outcome of the review and whether a refund or other resolution has been approved.

Refund Method

Approved refunds are generally returned to the original payment method. Banks and payment providers may require additional processing time after a refund has been issued.

Shipping Costs

Return shipping and original shipping costs may be handled differently depending on the reason for return, applicable consumer law and the circumstances of the order.

Exchanges

Where exchanges are available, they depend on product availability. Please contact customer service before returning the original product.

Consumer Rights

Nothing in this policy is intended to exclude consumer rights that cannot lawfully be excluded under applicable law.